QUALITY PRODUCT GUARANTEE
RETURNS AND REFUND POLICY
If for any reason you are not satisfied with our product, you may return your purchase within 30 days from purchase date, and you will receive a refund for your product purchase price only. Please note shipping fees will not be refunded and this policy only applies to standard, rectangular shaped hearths only. All returns must be in original packing.
1-YEAR WARRANTY POLICY
BABY SAFETY FOAM LLC warrants this product against defects in material and workmanship under normal use for one year from the original date of purchase. BABY SAFETY FOAM LLC, at its option, shall repair or replace the defective unit covered by this warranty.
Please retain the dated sales receipt as evidence of the date of purchase. You will need it for any warranty coverage.
DELIVERY AND SHIPPING POLICY
All shipping will either be through Fed Ex Home Delivery or USPS. The delivery time can take anywhere from 3-8 days on average depending upon which state you are in. Sometimes tracking numbers are not updated right away. If you received a tracking email with tracking number it means your order is on its way even if the tracking number doesn’t reflect this.
Shipping costs range from $9.99 to $29.99 depending upon which of the 5 sizes you order.
This policy covers how we treat the personal information you provide us. Personal information are details about you such as your name, address, email address, phone number etc, and that is not otherwise publicly available.
We use this information to fulfill your requests for our products and services. We do not rent, sell or share personal information about you with other people or companies.
We have physical, electronic and procedural safeguards to protect your personal information. We use the industry standard SSL and SHA-256 encryption to protect data transmissions.